We Are Very Busy, Please Hold The Line We’ll Be With You Shortly
It doesn’t matter if you phone a bank, utility, council, a myriad of public services or the private sector. They all seem to be Experiencing Higher Than Normal Call Volumes than they expected. So it seems like they don’t expect people to call them and they’ve been taken them completely by surprise.
It makes you doubt their competence to handle your money, electric, gas, phones or local services when they can’t even estimate the volume of calls they get on a Monday morning or Thursday afternoon that is no different to last week or the week before when they were also experiencing higher call volumes than they expected. Do they understand nothing about Marketing and Sales?
Here are 3 quick tips to quickly boost your sales skills
1. Phone your customers. It is so easy to hide behind the internet, but getting on the phone and actually speaking to customers is so easy. Set up a meeting with them them. Maybe just for coffee .. or to discover their biggest challenges and try to help them.
2. Ask lots of questions about your products or services .. and those of your competitors . Ask the who, what, why, when, where, how .. about everything. Ask them of business partners, customers, suppliers … everyone. Become curious about processes, equipment and people. The information you discover can help you answer
3. Always look for the 3 P’s and share them quickly – Problem, Promise, and Proof. I look back to these 3 constantly. What problem do you solve? What can you promise? Where’s the proof?