If You Want Customers: Answer Your Phone
June 15, 2016
If you really value your customers .. answer your phone when they ring. Or answer their emails .. or whatever is the form of communications you prompt them to make.
Don’t leave your desk without putting an answerphone or divert on the system.
Don’t start off with a message about, “unexpectedly high call volumes?” You know your business, you know when to expect higher call volumes … so staff accordingly or ask them to leave a message. Don’t leave them hanging on.
And don’t push them from ads to webpages that don’t exist.
I told you it was simple.
Customers want good customer service. So, as an absolute minimum, you should meet their expectations.
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