Stefan Drew - The Marketing Magician

FE, Education & Business Marketing: Quick, Effective, Low Cost Marketing

Stefan Drew - The Marketing Magician

How to encourage customer feedback for your business .. and how not to!

How to obtain customer feedback for your business 

 

 

As I travel the world I get to see the feedback systems used by many hotels. 

Some are excellent and some totally bizarre.  For example doesn't the hotel that supplied the feedback form below not understand that when people want to complain … or compliment want to do it now. 

 

They don't want to wait until the hotel key your information in and they've sent you an online survey.

 

This hotel is making customer feedback very complicated. Are you making customer feedback easy

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